Quality reports
We are committed to transparency and continuous improvement for your best possible travel experience.
WESTbahn has been operating between Vienna, St. Pölten, Salzburg and on to Innsbruck, or Rosenheim and Munich since December 2011, making it one of the oldest private providers of long-distance rail passenger services in Europe. After more than a decade, it is impossible to imagine the Austrian rail market without us. Founded in 2008 as part of the rail liberalization in the European Union as the first operating subsidiary of Rail Holding AG, we try to live up to our high quality standards every day on every journey.
Quality reports (german only)
Punctuality, customer satisfaction and passenger rights
Qualitätsbericht 2023 aktualisiert
pdf
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1
MB
Qualitätsbericht 2022
pdf
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425
KB
Qualitätsbericht 2021
pdf
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666
KB
Qualitätsbericht 2020
pdf
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360
KB
Qualitätsbericht 2019
pdf
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325
KB
Qualitätsbericht 2018
pdf
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325
KB
Qualitätsbericht 2017
pdf
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325
KB
Qualitätsbericht 2016
pdf
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510
KB
Qualitätsbericht 2015
pdf
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508
KB
Qualitätsbericht 2014
pdf
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366
KB
Qualitätsbericht 2013
pdf
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997
KB
Qualitätsbericht 2012
pdf
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968
KB